Etisalat Nigeria is Recruiting Manager, Churn and Retention

Etisalat Nigeria is one of the leading telecommunications companies with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:

Position: Manager, Churn and Retention Ref: MSR
Reporting to the Director –Marketing Segment & Strategy,
Department: Commercial
Our Ideal Candidate:

• Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
• Organize customer engagement/retention programmes to enhance brand loyalty and customer longevity

• Builds and maintains a customer’s needs at specific promotions to create and sustain opportunities for building lasting relationships with customers

• Proactively champions enhancement of decision support systems such as TABS in order to obtain complete, accurate and timely customers’ data

• Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity

• Performs any other duties as may be assigned by the Head, Churn and Retention

Qualification and Experience:
•    A first degree in a relevant discipline
•    Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•    Five (5) to nine (9) years relevant work experience, with at least three(3) years in a supervisory role
•    Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation
How To Apply:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address:       commercialjobs@etisalat.com.ng
All applications will be treated in confidence and only short-listed candidates will be contacted.
Closing Date: 13th July 2010